Frequently Asked Questions
Why is UPS Express shipping so expensive?
The reason shipping perishable goods is so expensive really comes down to two factors: the materials and the service. In order to safely ship your products, we require insulated boxes with koolit packs to keep the product from thawing. Secondly, after a lot of trial and error, we only trust UPS Express shipping at this time. It has shown to be the fastest and most reliable service in getting our customers their products on-time and in great condition.
Here is a breakdown of average pricing based on province/region for 1 box @ 10lbs:
UPS Express (nextday 10:30am)
Thunder Bay/P7B 4A3
St. Johns/A1E 5X7
We understand these prices are not ideal, but we are always looking for more efficient and inexpensive ways to ship our products! We appreciate your patience and support!
If you are purchasing exclusively shelf stable products, please let us know, as standard or expedited shipping may be priced less.
What does my promocode apply to?
Promocodes apply to the following collections: Beef, Chicken, Pork and Ready Made Meals.
Promocodes don't apply to the following collections: Meaty Sales, Bison, Fred's Bread, Beretta Bundles, Beretta Merchandise, Gift Cards, Limited Time Products (Turkeys, Signature Reserve Pork, Corporate Gifting) and Experiences.
What kind of meat is Beretta Online offering?
Only Certified Organic and antibiotic and hormone free products.
Is the meat and seafood delivered fresh or frozen?
All products are shipped flash frozen and individually vacuum sealed to lock in the natural juices and flavour, unless noted fresh. They are then packed in gift box and nestled in a reusable polystyrene cooler with enough reusable ice packs to ensure frozen quality delivery. The container is placed in a heavy-duty corrugated box for an additional layer of protection. This is the best way to ensure that every product is delivered in wholesome condition.
Frozen is the best way to ensure that the meat retains its flavour, texture and colour.
What countries do you ship to?
We only ship within Canada.
In what currency are the prices listed?
All prices are in Canadian dollars (CAD).
What’s the best way to defrost the products?
The ideal thawing process is to put your meat or seafood into the refrigerator to defrost overnight. DO NOT THAW AT ROOM TEMPERATURE OR IN HOT WATER. The burgers must be cooked from frozen. Thawing in the fridge is ideal however, if you are in a rush, you can put the vacuum sealed packages into a sink with COLD water, however please be aware that small holes can occur in the vacuum-seal during freezing, shipping or handling which is why we recommend thawing on a dish in your fridge, if you have the time.
How long are steaks and seafood good in the freezer?
As long as they are kept at a steady freezing temperature, our meats can last from 12 – 18 months in the freezer... seafood can last from 3 – 6 months
How long is the meat aged?
Our Canadian Angus beef is aged for 21 days to peak perfection.
What are your regular & holiday hours of operation?
Monday to Friday: 9:00 am - 4:00 pm
Saturday & Sunday: Closed
Any Day: Call us to request special pick-up times
July 1 - Closed
Aug 1 - Closed
Sept 5 - Closed
Dec 25 - Closed
Jan 1 - Closed
What if there is a problem with my order?
We are committed to excellence in customer service and providing the highest quality cuts of meat available. If you’re not completely satisfied with your experience, we'll replace your order or refund your money. E-mail or call us and we guarantee we’ll make it right for you every time!
Simply email us at firstname.lastname@example.org or call us at 416-674-5609 ext 247. Please make sure to include as much order information as possible to help us expedite your concerns.
What is your Refund Policy?
We offer a 100% customer satisfaction guarantee. If you feel you require a refund for any reason contact us and we will make it right.
What is your Cancellation Policy?
If you need to cancel your order at any time please contact us and we will make it right.
How and where do I enter in a promo code?
You can enter your promo code upon the checkout process, simply enter in your promo code then click the "apply code" button. Your shopping cart will be updated to reflect the promotional discount. We are unable to apply a promocode once an order has been placed.
How and where do I enter in a gift card?
You can enter your gift card code upon the checkout process, simply enter in your gift card code then click the "apply code" button. Your shopping cart will be updated to reflect the gift card amount deducted from your purchase. We are unable to apply a giftcard once an order has been placed.
How long are Gift Cards valid?
Gift Cards are valid for up to one year after purchase date.