Frequently Asked Questions

GENERAL

What does my promocode apply to?

Promocodes apply to all collections except: sale, limited time products and experiences. 


What kind of meat is Beretta Online offering?
Only Certified Organic and antibiotic and hormone free products.
 
Is the meat and seafood delivered fresh or frozen?
All products are shipped flash frozen and individually vacuum sealed to lock in the natural juices and flavour. They are then packed in gift box and nestled in a reusable polystyrene cooler with enough reusable ice packs to ensure frozen quality delivery. The container is placed in a heavy-duty corrugated box for an additional layer of protection. This is the best way to ensure that every product is delivered in wholesome condition.
 
In what currency are the prices listed?
All prices are in Canadian dollars (CAD).
 
Why frozen?
Frozen is the best way to ensure that the meat retains its flavour, texture and colour.
 
What’s the best way to defrost the products?
The ideal thawing process is to put your meat or seafood into the refrigerator to defrost overnight. DO NOT THAW AT ROOM TEMPERATURE OR IN HOT WATER. The burgers must be cooked from frozen. Thawing in the fridge is ideal however, if you are in a rush, you can put the vacuum sealed packages into a sink with COLD water, however please be aware that small holes can occur in the vacuum-seal during freezing, shipping or handling which is why we recommend thawing on a dish in your fridge, if you have the time.
 
How long are steaks and seafood good in the freezer?
As long as they are kept at a steady freezing temperature, our meats can last from 12 – 18 months in the freezer... seafood can last from 3 – 6 months
 
How long is the meat aged?
Our Canadian Angus beef is aged for 21 days to peak perfection.
 
Is it possible to pick up my order instead of having it shipped?
Yes we offer store pick up, during check out simply select this option in shipping methods. These orders will be available for pick up at 80 Galaxy Blvd., Unit 4, Toronto ON, M9W 4Y8, during our regular hours of operation. If you require special arrangements please feel free to contact us to schedule this.
 
What are your regular & holiday hours of operation?

Regular Hours
Monday to Friday: 9:00 am - 4:00 pm
Saturday & Sunday: Closed
Any Day: Call us to request special pick-up times
 
Holiday Hours 
July 1 - Closed
Aug 1 - Closed
Sept 5 - Closed
Dec 25 to Jan 2 - Closed


Pickup & Shipping Information 


ETOBICOKE Local Pick Up 

Where: Beretta Kitchen (80 Galaxy Blvd Unit 4, Etobicoke, ON M9W 4Y7) 

When: Monday to Friday 9am - 4pm 

You will receive an email from our team letting you know that your order is ready for pick up. 

It’s important to wait until you’ve received confirmation from the Beretta team before coming to pick up your order. 


KING CITY Local Pick Up 

Where: Beretta Farms Head Office (4400 15th Sideroad, King City, ON L7B 1K4) 

When: Fridays from 9am - 4pm 

You will receive an email from our team letting you know that your order is ready for pick up. 

It’s important to wait until you’ve received confirmation from the Beretta team before picking up your order as we do not fulfill orders from this location.If you do not see anyone outside when you arrive, please feel free to knock on the door. The farmhouse is our head office, so don’t be shy! 


LOCAL Delivery (Beretta Truck)

• Applies to the following areas ONLY: Brampton, Milton, Mississauga, Oakville, Toronto, Vaughan, Richmond Hill, Markham, Nobleton, King City

• Orders over $200 get FREE shipping. Orders under $200 have a $20 shipping charge. 

• Local Deliveries are delivered are made from Monday - Friday. 

• Orders must be placed by Thursdays at noon for delivery the following week. 


 UPS Shipping 

• UPS shipments are scheduled for shipping on Mondays and Tuesdays ONLY. 

• Orders must be placed by Thursdays at noon for delivery the following week. 


Thermo Box Returns 

•If you received a shipment or delivery in a thermo box with Koolits Ice Packs, you are welcome to return to either our Etobicoke or King City location. However, it is not required. You can also keep or dispose of them. 

• If you received your order from a local deliver (Beretta Truck), you can give the box back to our driver. 


REFUNDS AND CANCELLATIONS

What if there is a problem with my order?
We are committed to excellence in Customer Service and providing the highest quality cuts of meat available. If you’re not completely satisfied with your experience, we'll replace your order or refund your money. E-mail or call us and we guarantee we’ll make it right for you every time!
Simply call: 416-485-7777 or feel free to send us an email 24 hours a day, 7 days a week to shop@berettafarms.com Please make sure to include as much order information as possible to help us expedite your concerns.
 
What is your Refund Policy?
We offer a 100% customer satisfaction guarantee. If you feel you require a refund for any reason contact us and we will make it right.
 
What is your Cancellation Policy?
If you need to cancel your order at any time please contact us and we will make it right.

 

SHOPPING CART 

How and where do I enter in a promotion code?
After you have entered the products you would like to purchase, proceed to your shopping cart and in the "Promotion Code" box simply enter in your promotion code then click the "apply code" button, your shopping cart will be updated to reflect the promotion details. Most of our sales and discount offers have promotion codes.
 
How and where do I enter in a gift certificate?
After you have entered the products you would like to purchase, proceed to your shopping cart and in the "Gift Cards" box simply enter your gift certificate code and click the "apply gift card to cart" button, you will then see the gift card amount has been deducted from your purchase