Frequently Asked Questions

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How do I shop Beretta Farms products?

1.  At retailers, butchers, and restaurants across Canada. Please visit our store locator to learn more.

2.  Our online store, right here on this website. Browse our products which include beef, chicken, pork, and ready-made meals.

3.  Our markets at our Head Office Farm in King City, Ontario. Our Address is 4400 15th Sideroad, King City, ON, L7B 1K4 Learn more and find upcoming dates.

What kind of meat is Beretta Online offering?

Only Certified Organic and antibiotic and hormone free products.

Is Beretta meat stored and delivered fresh or frozen?

All products are shipped flash frozen and individually vacuum sealed to lock in the natural juices and flavour, unless noted fresh in the product title. They are then packed in a gift box and nestled in a reusable polystyrene cooler with enough reusable ice packs to ensure frozen quality delivery. The container is placed in a heavy-duty corrugated box for an additional layer of protection. This is the best way to ensure that every product is delivered in perfect condition.

Why frozen?

Frozen is the best way to ensure that the meat retains its flavour, texture and colour.

What is the best way to defrost Beretta meats?

The ideal thawing process is to put your meat or seafood into the refrigerator to defrost overnight. DO NOT THAW AT ROOM TEMPERATURE OR IN HOT WATER. The burgers must be cooked from frozen. Thawing in the fridge is ideal however, if you are in a rush, you can put the vacuum sealed packages into a sink with COLD water, however please be aware that small holes can occur in the vacuum-seal during freezing, shipping or handling which is why we recommend thawing on a dish in your fridge, if you have the time.

 

How long are Beretta meats stable in the freezer?

.As long as they are kept at a steady freezing temperature, our meats can last from 12 – 18 months in the freezer... seafood can last from 3 – 6 months.

How long is Beretta Beef aged?
 

Our Canadian Angus beef is aged for 21 days to peak perfection.

DELIVERY/PICKUP SCHEDULE AND UPS

Delivery & Pickup Schedule

 

STARTING TODAY

(JULY 15th, 2024)

 

Deliveries:

**Must be home to accept order, or you can email us at info@berettafarms.com your delivery instructions if you happen to not be home.*

*Note, our meat is NOT packaged with icepacks or insulation.* 

We can always reschedule to another day when you're home.

 

Zone 1

All Toronto, Mississauga. 

         Delivery day: Monday, Wednesday, Friday.

 

Zone 2 

Oakville, Milton, Burlington

Delivery Day: Wednesdays only.

 

Zone 3

North of the GTA: Vaughan, Nobleton, King City, Tottenham, Schomberg, Aurora, Newmarket, Richmond Hill, Markham, Caledon, Bolton, Brampton, Bradford, East/West Gwillimbury.

Delivery day: Tuesdays and Thursdays.

 

NEW ORDER CUT OFF TIMES:

In order to get your order on your Delivery Zone day, your order must be placed before 12pm the day before your region’s delivery day.

If your order is placed before 12pm (the day before your delivery route), You will receive a 2 hour time window the day before your delivery. 

 

Delivery Date: Monday

Order Date: Friday before 12pm

 

Delivery Date: Tuesday

Order Date: Monday before 12pm

 

Delivery Date: Wednesday

Order Date: Tuesday before 12pm

 

Delivery Date: Thursday

Order Date: Wednesday before 12pm


 

Delivery Date: Friday

Order Date: Thursday before 12pm

 

The delivery route runs between the hours of 9-6pm.  

 

Pickups:

Beretta Kitchen: We offer same day pickup at this location between the hours of 9am-3pm, Monday-Friday.  If you have placed your order and show up, we will get it ready for you!

 

Beretta Farms pickup days are:

Mondays and Thursdays from 9am-4pm.

Saturdays (Farm Store): 9am-1pm

 For Monday pickups, orders must be placed by 12pm on Wednesdays.

For Thursday pickup, orders must be placed by 12pm on Mondays.

We ask that you don't show up at the Farm to pickup your order until you have received the confirmation email after this that it is ready!

 

UPS: All UPS orders are shipped out on Mondays and Tuesdays. Canada wide.

What countries do you ship to?

We only ship within Canada.

In what currencies are our prices listed?

All prices are in Canadian dollars (CAD).

How and where do I enter a promocode?

You can enter your promo code upon the checkout process, simply enter in your promo code then click the "apply code" button. Your shopping cart will be updated to reflect the promotional discount. We are unable to apply a promocode once an order has been placed.

How and where do I enter a promocode?

Promocodes apply to the following collections: Beef, Chicken, Pork and Ready Made Meals. Promocodes don’t apply to the following collections: Meaty Sales, Bison, Fred’s Bread, Beretta Bundles, Beretta Merchandise, Gift Cards, Limited Time Products (Turkeys, Signature Reserve Pork, Corporate Gifting) and Experiences.

How and where do I enter a gift card?

You can enter your promo code upon the checkout process, simply enter in your promo code then click the "apply code" button. Your shopping cart will be updated to reflect the promotional discount. We are unable to apply a promocode once an order has been placed.

How long are gift cards valid?

Gift Cards are valid for up to one year after purchase date.

How can I be notified when a product comes back in stock?

Get an instant email notification when we restock our 'Sold Out' products by clicking 'Notify Me When Available' on the desired product page. Email notifications are sent out on first come, first serve basis.

What is the Beretta Farms referral program?

Give $20 and get $20! Refer your friends and give them $20 off. When your friends buy from your referral link, you will get $20.

Click here to sign up: https://berettafarms.referralcandy.com/

*Referral code expires 60 days from issue.

What are your regular & holiday hours of operation?

Regular Hours

Monday to Friday: 9:00 am - 4:00 pm

Saturday & Sunday: Closed

Any Day: Call us to request special pick-up times

 

Holiday Hours

July 1 - Closed

Aug 1 - Closed

Sept 5 - Closed

Dec 25 – Closed

Jan 1 - Closed

What if there is a problem with my order?

We are committed to excellence in customer service and providing the highest quality cuts of meat available. If you’re not completely satisfied with your experience, we'll replace your order or refund your money. E-mail or call us and we guarantee we’ll make it right for you every time!

Simply email us at info@berettafarms.com or call us at 416-674-5609 ext. 247. Please make sure to include as much order information as possible to help us expedite your concerns.

What is your refund policy?

We offer a 100% customer satisfaction guarantee. If you feel you require a refund for any reason contact us and we will make it right.

What is your cancellation policy?

If you need to cancel your order at any time please contact us and we will make it right.

How can I be notified when a product comes back in stock?

Get an instant email notification when we restock our 'Sold Out' products by clicking 'Notify Me When Available' on the desired product page. Email notifications are sent out on first come, first serve basis.