Frequently Asked Questions

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How do I shop Beretta Farms products?

1.  At retailers, butchers, and restaurants across Canada. Please visit our store locator to learn more.

2.  Our online store, right here on this website. Browse our products which include beef, chicken, pork, and ready-made meals.

3.  Our markets at our Head Office Farm in King City, Ontario. Our Address is 4400 15th Sideroad, King City, ON, L7B 1K4 Learn more and find upcoming dates.

What kind of meat is Beretta Online offering?

Only Certified Organic and antibiotic and hormone free products.

Is Beretta meat stored and delivered fresh or frozen?

All products are shipped flash frozen and individually vacuum sealed to lock in the natural juices and flavour, unless noted fresh in the product title. They are then packed in a gift box and nestled in a reusable polystyrene cooler with enough reusable ice packs to ensure frozen quality delivery. The container is placed in a heavy-duty corrugated box for an additional layer of protection. This is the best way to ensure that every product is delivered in perfect condition.

Why frozen?

Frozen is the best way to ensure that the meat retains its flavour, texture and colour.

What is the best way to defrost Beretta meats?

The ideal thawing process is to put your meat or seafood into the refrigerator to defrost overnight. DO NOT THAW AT ROOM TEMPERATURE OR IN HOT WATER. The burgers must be cooked from frozen. Thawing in the fridge is ideal however, if you are in a rush, you can put the vacuum sealed packages into a sink with COLD water, however please be aware that small holes can occur in the vacuum-seal during freezing, shipping or handling which is why we recommend thawing on a dish in your fridge, if you have the time.

 

How long are Beretta meats stable in the freezer?

.As long as they are kept at a steady freezing temperature, our meats can last from 12 – 18 months in the freezer... seafood can last from 3 – 6 months.

How long is Beretta Beef aged?
 

Our Canadian Angus beef is aged for 21 days to peak perfection.

DELIVERY/PICKUP SCHEDULE AND UPS RATES

1) ETOBICOKE (Beretta Kitchen) Local Pick Up
 

Where: Beretta Kitchen (80 Galaxy Blvd Unit 4, Etobicoke, ON M9W 4Y8)

 

When: Monday to Friday from 9am - 3pm. All orders placed during the weekdays are ready for pickup on the same day.  You will receive an email from our team letting you know that your order is ready for pick up. It is important to wait until you’ve received confirmation from the Beretta team before coming to pick up your order.

 

 

2) KING CITY (Head Office Farm) Local Pick Up

 

Where: Beretta Farms Head Office (4400 15th Sideroad, King City, ON L7B 1K4)

 

When: Mondays and Thursdays from 9am - 4pm. You will receive an email from our team letting you know that your order is ready for pick up. It is important to wait until you have received confirmation from the Beretta team before picking up your order as we do not fulfill orders from this location. Once you arrive and drive up the driveway, we will ask for your name and place your order in your trunk for you.

 

To pick up your order on Monday, please place your order before Thursday at 9am. To pick up your order on Thursday, please place your order by Tuesday at 9am. We do not fulfill orders from our King City location and don't keep product on site to purchase.

For pickups on Saturdays at our Farm Store, make  sure to have your order in by Friday at midnight! Our store hours are from 9am-1pm on Saturdays.

 

 

3) LOCAL Delivery (Beretta Truck)

 

• We deliver to the following areas: Brampton, Milton, Mississauga, Oakville, Burlington, Toronto, Vaughan, Richmond Hill, Markham, Bolton, Nobleton, King City, Schomberg, Aurora, Caledon, Newmarket, Bradford.

• Orders over $50 get FREE delivery. Orders under $50 have a $20 delivery charge.

• We are unable to combine orders to qualify for delivery. If you wish to qualify, please place one order under one name and address.

• Deliveries are made from Monday - Friday.

• See our delivery zones and turn around time below:

 

Zone 1 – Toronto/West

All Toronto, Milton, Mississauga, Oakville, Burlington.

• Deliveries on Monday, Wednesday and Friday

*WEST deliveries are Wednesdays only: Oakville, Burlington, Milton.

Delivery day

Order By

Monday

Wednesday

Monday at 9am

Wednesday at 9:00am

Friday

Friday at 9:00am

Zone 2 – North

Vaughan, Richmond Hill, Bolton, Nobleton, King City,Schomberg, Aurora, Caledon, and Newmarket, Brampton, Tottenham, Markham and surrounding areas.

• Deliveries Tuesday and Thursday

Delivery day

Order By

Tuesday

Tuesday at 9:00am

Thursday

Thursday at 9:00am

4) UPS Shipping

• For orders outside of our Local Delivery and Pick Up locations we offer UPS shipping, this rate is calculated during the checkout process.

• UPS shipments are scheduled for shipping from Monday - Tuesday ONLY.

 

Why is UPS Express shipping so expensive?

The reason shipping perishable goods is so expensive really comes down to two factors: the materials and the service. In order to safely ship your products, we require insulated boxes with koolit packs to keep the product from thawing. Secondly, after a lot of trial and error, we only trust UPS Express shipping at this time. It has shown to be the fastest and most reliable service in getting our customers their products on-time and in great condition.

 

Here is a breakdown of average pricing based on province/region for 1 box @ 10lbs:

 

UPS Express (Next Day 10:30am)

Vancouver/V6Z 0C2

$123

Calgary/T2G 0A6

$120

Saskatoon/S7H 0A1

$120

Winnipeg/R2J 3M7

$117

Thunder Bay/P7B 4A3

$126

Ottawa/K2P 2N2

$55

Montreal/H3R 2J8

$51

Moncton/E1C 7W8

$143

Halifax/B3K 4P6

$143

St. Johns/A1E 5X7

$148

 

We understand these prices are not ideal, but we are always looking for more efficient and inexpensive ways to ship our products! We appreciate your patience and support! If you are purchasing exclusively shelf stable products, please let us know, as standard or expedited shipping may be priced less. 

What countries do you ship to?

We only ship within Canada.

In what currencies are our prices listed?

All prices are in Canadian dollars (CAD).

How and where do I enter a promocode?

You can enter your promo code upon the checkout process, simply enter in your promo code then click the "apply code" button. Your shopping cart will be updated to reflect the promotional discount. We are unable to apply a promocode once an order has been placed.

How and where do I enter a promocode?

Promocodes apply to the following collections: Beef, Chicken, Pork and Ready Made Meals. Promocodes don’t apply to the following collections: Meaty Sales, Bison, Fred’s Bread, Beretta Bundles, Beretta Merchandise, Gift Cards, Limited Time Products (Turkeys, Signature Reserve Pork, Corporate Gifting) and Experiences.

How and where do I enter a gift card?

You can enter your promo code upon the checkout process, simply enter in your promo code then click the "apply code" button. Your shopping cart will be updated to reflect the promotional discount. We are unable to apply a promocode once an order has been placed.

How long are gift cards valid?

Gift Cards are valid for up to one year after purchase date.

How can I be notified when a product comes back in stock?

Get an instant email notification when we restock our 'Sold Out' products by clicking 'Notify Me When Available' on the desired product page. Email notifications are sent out on first come, first serve basis.

What is the Beretta Farms referral program?

Give $20 and get $20! Refer your friends and give them $20 off. When your friends buy from your referral link, you will get $20.

Click here to sign up: https://berettafarms.referralcandy.com/

*Referral code expires 60 days from issue.

What are your regular & holiday hours of operation?

Regular Hours

Monday to Friday: 9:00 am - 4:00 pm

Saturday & Sunday: Closed

Any Day: Call us to request special pick-up times

 

Holiday Hours

July 1 - Closed

Aug 1 - Closed

Sept 5 - Closed

Dec 25 – Closed

Jan 1 - Closed

What if there is a problem with my order?

We are committed to excellence in customer service and providing the highest quality cuts of meat available. If you’re not completely satisfied with your experience, we'll replace your order or refund your money. E-mail or call us and we guarantee we’ll make it right for you every time!

Simply email us at info@berettafarms.com or call us at 416-674-5609 ext. 247. Please make sure to include as much order information as possible to help us expedite your concerns.

What is your refund policy?

We offer a 100% customer satisfaction guarantee. If you feel you require a refund for any reason contact us and we will make it right.

What is your cancellation policy?

If you need to cancel your order at any time please contact us and we will make it right.

How can I be notified when a product comes back in stock?

Get an instant email notification when we restock our 'Sold Out' products by clicking 'Notify Me When Available' on the desired product page. Email notifications are sent out on first come, first serve basis.

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